Billing Panel

How to link your Discord and Billing account

Linking up your Discord account to your Billing account grants you access to our Discord support service and allows our staff to quickly find the servers you have access to.

To link your discord. Navigate to our Billing Panel here.

1. You will be prompted with the following Page:image.png

The code marked in red area will be different for you.

 Copy it.


2. Join our Discord here.


3. Click on bot-commands channel.


4. In the text field insert the following command:
image.png

5. Insert the Key from Step 1:
image.png

6. Confirm the form with the Key included.

You are done!

Now you successfully linked your Discord account to your Billing account and as a result you should be seeing something similar to this.image.png


How to cancel a service?

Cancelling a Service can be incredibly easy. Navigate to your Billing Panel.
You will be prompted with a similar screen to this:image.png
Click on the Server name, In our case, Deadly Test.

You will be now see screen like this:image.png
Click the Cancel button.

You will now see this page:image.png

A message saying: Your plan has been cancelled, and it would be deleted on next due date.
Your Extend Plan button will not be changed to Renew Plan.
And your status will now be: Cancelled

You successfully cancelled your server at Alien Host!

How to add balance to my account?

Adding balance to your account is one of the ways for our clients to purchase a server, but it is required for the extension of your server plan, in order to top up your account follow the steps:

  1.  Navigate you our Billing Panel
  2. Click on the side on the scale 

    image.png

  3. You will be prompted with the following screen:

    image.png

  4. Insert the required amount you want to top up, read our Privacy Policy and Terms of Service and click the button Add Balance
  5. You will be redirected to our Payment Provider Stripe
  6. Once you finish your payment, you will be redirected automatically to our Billing Panel, where your balance will already be present in your wallet.

Requesting a refund

In order to request a refund for a server, you have purchased in the last 72 hours can be done in the following way.

  1. Make sure your Discord account is linked
  2. Go to Discord and click on alienhost-support channel, you will see the following:

    image.png

  3. Click on <Not Selected> and choose Billing:

    image.png

  4. A new ticket will be created, and you will be pinged in it, please provide the Name of your server which you want to be refunded, and our staff members will initiate the refund for you as quick as possible.

Your server must be purchased within 72 hours and you may only request a refund once per week to prevent refund abusing. Shall you be caught abusing this, you will be permanently blocked from using our services.

Creating a support ticket

In order to create a support ticket at our Discord please follow the instructions below.

  1. Make sure your Discord account is linked
  2. Go to Discord and click on alienhost-support channel, you will see the following:

    image.png

  3.  Click on <Not Selected> and choose the type of ticket you want to create:

    image.png

    - Billing: for matters related to your plan, refunds or pricing questions.
    - Technical: for matters related to your server, like hardware or issues with your server on the panel.
    - General: for any other matters.
  4. Once you select a topic, you will be automatically pinged in your ticket. Please briefly describe the question you have and our staff with be as quick as possible with you.

What will happen if I forget to pay my server?

AlienHost emails you 3 days prior to your plan Due date to inform you of the upcoming Invoice.
At the due date you are emailed once more as Last notice and your server will be automatically suspended. We will grant you 24 hours gap to make the required decisions to either cancel or extend your plan, or simply let it expire.
After the 24 hours grace period, your server will be automatically deleted.

Once your server is deleted, this action is irreversible, all of the files related to this server will be permanently deleted from our Servers and you will no longer be able to retrieve them back.