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Creating a support ticket

In order to create a support ticket at our Discord please follow the instructions below.

    Make sure your Discord account is linked Go to Discord and click on alienhost-support channel, you will see the following:

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     Click on <Not Selected> and choose the type of ticket you want to create:

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    - Billing: for matters related to your plan, refunds or pricing questions.
    - Technical: for matters related to your server, like hardware or issues with your server on the panel.
    - General: for any other matters.
    Once you select a topic, you will be automatically pinged in your ticket. Please briefly describe the question you have and our staff with be as quick as possible with you.