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Make sure you have opened a port first if didn't or don't know how to, here a tutorial 1. Start Get started by logging into the panel here  2. Panel After you log into your account (or if you're already logged in), click on the server where you w...

Linking up your Discord account to your Billing account grants you access to our Discord support service and allows our staff to quickly find the servers you have access to.To link your discord. Navigate to our Billing Panel here.1. You will be prompted with t...

Cancelling a Service can be incredibly easy. Navigate to your Billing Panel.You will be prompted with a similar screen to this: Click on the 3 dots, In our case, Tutorials Server. You will be now see screen like this: Click the Manage Insurance button, ...

Refund is not always available, check out this article Refunding a service is incredibly easy. Navigate to your Billing Panel.You will be prompted with a similar screen to this: Click on the 3 dots of the interested server, in our case, Tutorials Serve...

AlienHost emails you 3 days prior to your plan Due date to inform you of the upcoming Invoice.At the due date you are emailed once more as Last notice and your server will be automatically suspended. We will grant you 24 hours gap to make the required decision...

In order to create a support ticket at our Discord please follow the instructions below. Make sure your Discord account is linked Go to Discord and click on alienhost-support channel, you will see the following:  Click on New Ticket and choose the typ...

Adding balance to your account is one of the ways for our clients to purchase a server, but it is required for the extension of your server plan, in order to top up your account follow the steps:  Navigate you our Billing Panel Hover over Balance and selec...

As you might have noticed in your Panel, your server does not contain a IPv4 ,just an alias which could look like e-de-001.alienhost.net while this is easier to read and remember it is unfortunately not always usable in certain configurations and settings, wit...

While it sounds terrifying to see 100% usage of your CPU. Don't panic, while this is not perfect, your server should be running perfectly fine. You may think that 100% CPU usage, that the whole node your server is running on is overwhelmed. No.On our Game Pane...