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Linking up your Discord account to your Billing account grants you access to our Discord support service and allows our staff to quickly find the servers you have access to.To link your discord. Navigate to our Billing Panel here.1. You will be prompted with t...

Cancelling a Service can be incredibly easy. Navigate to your Billing Panel.You will be prompted with a similar screen to this:Click on the Server name, In our case, Deadly Test. You will be now see screen like this:Click the Cancel button.You will now see th...

In order to request a refund for a server, you have purchased in the last 72 hours can be done in the following way. Make sure your Discord account is linked Go to Discord and click on alienhost-support channel, you will see the following: Click on <N...

AlienHost emails you 3 days prior to your plan Due date to inform you of the upcoming Invoice.At the due date you are emailed once more as Last notice and your server will be automatically suspended. We will grant you 24 hours gap to make the required decision...

In order to create a support ticket at our Discord please follow the instructions below. Make sure your Discord account is linked Go to Discord and click on alienhost-support channel, you will see the following:  Click on <Not Selected> and choose the...

Adding balance to your account is one of the ways for our clients to purchase a server, but it is required for the extension of your server plan, in order to top up your account follow the steps:  Navigate you our Billing Panel Click on the side on the sca...

As you might have noticed in your Panel, your server does not contain a IPv4 ,just an alias which could look like e-de-001.alienhost.net while this is easier to read and remember it is unfortunately not always usable in certain configurations and settings, wit...

While it sounds terrifying to see 100% usage of your CPU. Don't panic, while this is not perfect, your server should be running perfectly fine. You may think that 100% CPU usage, that the whole node your server is running on is overwhelmed. No.On our Game Pane...

Make sure to have purchased a domain with your registrar. 1. A Record When on Cloudflare, on the left you got a sidebar, click on DNS and then go to "Records" Then create your A record In the "type" box select "A" In the "Name" slot you can put numbers,...

1. Download Download Filezilla (Client) by clicking here  2. Getting credentials Head to the settings tab of the server(s) you want to transfer files to 3. Connecting Now start Filezilla, it's going to look somewhat like this: In the host slot, e...

1. Download Download WinSCP 2. Getting credentials Head to the settings tab of the server(s) you want to transfer files to 3. Connecting Connect by clicking Launch SFTP, a popup will appear on your screen. Click on "Open WinSCP" Put in your pa...

Download the NTFY App from Google Play or IOS App Store. Open the app and navigate to settings Set default server to "https://ntfy.alienhost.net" Android users, scroll down and change connection protocol to "Websockets" Navigate back to dashboard and cli...